**Conflict Resolution for the Real World - Brisbane**

Conflict Resolution for the Real World - Brisbane QLD

Course Outline

Course Overview

G'day! I'm Dr. Marcus Clarkson and I can't wait to present you with the techniques in this effective conflict resolution course. Twenty five years on working with businesses around Australia, I've seen the way unresolved conflicts in the workplace can siphon energy from teams and erode productivity. But I have also seen the amazing change that takes place when people discover straightforward, effective ways to handle disagreements before they grow insurmountable.

This is not some other pedantic academic jargon thesis workshop. We're concentrating on real issues that you encounter every day, like how to handle missed deadlines or personality conflicts. I was working with a manufacturing Company in Ipswich and two heads of department had hardly spoken to one another in months. Their quiet war was rubbing off on everyone around them. Three weeks in, after they'd put these simple practices in place, they were once more working effectively together. This is the sort of practical change we seek here.

The program spans two immersive days and features discussion, role playing, and case studies. You'll walk away with a set of tools that you can apply right now, as well as the confidence to approach conflict resolution in a constructive manner, instead of shying away from it or exacerbating it.

Learning Outcomes

At the end of this course, the participants will be able to:

Identify and Assess Conflict Situations

Identify the early signals for tension at work before it becomes a war field

Separate positive disagreement from using it to sow disarray

Be able to judge when to step in and address situations and when to bring to management's attention

Apply Effective Communication Strategies

Show that you are a good listener by listening actively and validating concerns as well as maintaining the distance

Openly avoid abusive behaviour by using safe, neutral language that defuses tension

Frame difficult conversations with the help of findings and tools

Implement Resolution Techniques

Implement easy solutions for handling tension in the workplace

Mediate between disagreeing parties where appropriate

Construct solutions that are accepted by both partners and that deal with the causes of problems

Maintain Professional Relationships

Manage in post conflict to restore working relationships

Create precautions so that causing conflict is less likely in the future

Demonstrate a professional role model during difficult exchanges

What You Will Learn

Day One: Dynamics of Conflict Our goal is to understand how conflicts come about. You will learn to distinguish between the symptoms of a problem and their root causes, many of our arguments in life stem not from what we are arguing about, but about how we are arguing. We'll look at typical sources of workplace conflict such as resource competition, communication breakdowns and role confusion.

Skills you can use Everything you ever wanted to know about having those conversations no one wants to have. We'll rehearse particular phrases and approaches that can help us keep the conversations moving productively instead of defensively. You'll learn to articulate your own concerns clearly and to listen with real openness to others' points of view.

De escalation Techniques During heightened emotions, standard rules of conversation don't apply. You will come away with clear tactics to cool temperature by using the tension forces at play to get people thinking clearly again. These strategies can be applied whether you're in the midst of the conflict yourself or trying to help others settle their differences.

Day Two: Resolution and Prevention We will step through a process of problem solving that assists disputing parties to arrive at real solutions and not makeshifts. You'll practice moderating discussions and discover when to take a step back and ask others to join in.

Case Study Analysis You will have the opportunity to put knowledge from your course into practice, using case studies based on real manufacturing problems. We will take on everything from deadline disagreements to personality conflicts to disputes over allocation of resources.

Cultivating a Durable Connection The best way to resolve a conflict is to avoid it from the beginning. You will learn how to develop the kind of culture where people can bring up their differences and get them out into the open quickly so you can get them dealt with before they turn into big problems.

Course Materials and Resources

The program provides a detailed workbook with conflict assessment tools, conversation templates, and follow up planning sheets to all participants. You will also receive online resources such video demos and more case studies for continued practice.

Summary

Conflict in the workplace is inevitable, but not all conflict needs to be destructive. Now enrol in "Professional Techniques: Avoidance to Approach with Conflicts" today and learn how to professionally manage conflicts. Whether you're a team lead, project manager or team member, these will lower your stress levels and improve your working relationship.

You'll learn strategies that have been applied successfully in real Australian workplaces, from mum and dad family businesses to large corporations. They work because they are rooted in plain old human psychology and the wellspring of good communication. You'll walk out feeling empowered to engage in those difficult conversations you've been avoiding and your coworkers will notice the positive change in the way you navigate difficult situations.

At its core, you'll find dealing with difficult behaviours is not about winners and losers, it's about creating a better way for everyone to work together. That's a skill that helps everyone.