Conflict Resolution Training - Melbourne

Workplace Conflict Resolution Training Melbourne Course Outline

Course Overview

This full day training gives Managers, Team Leaders and Professionals practical tools to help them turn destructive conflict between team members and into an opportunity for increased performance and team development. Attendees will gain the confidence and skills to handle tough discussions, mediate conflicts and foster a more cohesive work environment by learning Effective approaches to handling difficult discussions using real world practices.

Tired of theories the course will offer some practical tools that you can start using to navigate Australian workplace culture today. Learners will tackle challenging, Business based scenarios from real business across Melbourne, and further afield in Australia.

Learning Outcomes

Upon successful completion of this course, students will be able to:

Take an Inventory of Early Warnings: Learn the early indicators that conflict may be railroading your team before things get out of hand in the workplace

Use De Escalation Tactics: Use established tactics to defuse emotionally charged issues and refocus negative energy for positive results

Lead Crucial Conversations: Guide tough conversations between team members, remain neutral and focused on resolution

Differentiate Types of Conflict: Productive debate that fuels innovation and Balance among team members vs. Dysfunctional that erodes team cohesion

Attack at the Source: Identify and correct the root causes of ongoing workplace tensions

Enhance Team Resiliency: Develop systems that bind your team and avoid future conflicts.

Course Curriculum

Module 1: Academic Theories of Conflict: Concepts and History (90 minutes)

The real cost of unaddressed tension at work

Conflict as an inherent element of high performing teams

CPD elements which are unique to the culture of the Australian workplace

Groupwork written assignment: Self assessment tool for determining your style for dealing with conflict.

Module 2: Detection and Prevention (75 minutes)

Reading non verbal communication signals

Pattern matching email and meeting behaviour

Creating psychologically safe environments

Practical exercise: Conflict radar development

Module 3: The Art of De escalation (90 minutes)

The psychology behind emotional escalation

Verbal and non verbal de-escalation techniques

Managing your own emotional responses

Role play scenarios with immediate feedback

Module 4: Introduction to Mediation (105 min.)

What's in the mediator's bag of tricks when it comes to workplace disputes

Structured conversation frameworks

Seek Shared Interests and Common Ground

Analysis of case study and group problem-solving

Module 5: Delivery and Follow up (60 minutes)

Develop action strategies for current work place dilemmas

Building ongoing conflict resolution processes

Measuring success and continuous improvement

Distribution and peer support networks

What You Will Learn

Real world Communication Words: You will get proven phrases and openers that work out in the workplace, taking the guesswork out of having those tough conversations.

Apply Emotional Intelligence: Master the art of reading the emotional culture in your environment and responding intelligently to it by transforming potential confrontations into opportunities for consensus.

Strategic Conflict Management: Learn how to dissect even the most complex of workplace conflicts into manageable pieces and deal with them one by one.

Preventative measures: Create key preventatives which are typically designed to minimise the conflict before it is necessary and thereby save time and relationships.

Cultural Awareness and Sensitivity: Recognise that different personality types, generations, cultural backgrounds affect the way modern Australians communicate at work.

Personal Resilience Building: Develop your own ability to maintain calm and effectiveness in the face of pressure, safeguarding your own well being in your work with others.

Team Building Skills: Explore ways to get your whole team better at working through conflicts and nurturing business relationships.

Course Summary

This full immersion training turns from something that causes stress in your workplace to something that gets your team talking and working together better than before. What attendees take away Ready to use skills and proven frameworks you can use straight away, not to mention the confidence to play it straight when times are tough, rather than ducking for cover.

The focus of the program is practical not theory so that every participant can take what they have learnt and put it into effect immediately. Interactive exercises, industry specific case studies, and peer to peer work provides participants what is needed to both engage in conflict resolution activities from a technical point of view, as well as employ technical strategies that raise the emotional intelligence skills level for the strategic resolution of workplace related conflicts.

A good investment in this training leads to measurable returns in lower staff turnover, teams working better together, less time spent by managers resolving conflict, and a better workplace culture. But, most significantly, participants tell us they come away more confident and capable as leaders, often having experienced a kind of breakthrough or transformation that is tied to their professional relationships and personal lives.

It's a course designed to deliver immediate impact and long term foundations for skills, suited to both up and coming leaders and for more seasoned managers looking to upgrade their people management skillset.