Conflict Resolution in the Workplace - Melbourne
Workplace Conflict Resolution Melbourne
Course Outline
Course Overview
This applied, experiential course teaches participants key skills to address and manage workplace conflicts. Tailored to professionals of all levels, the course looks at the practical situations that are often faced in Australian workplaces. Attendees will discover how to recognise conflict in its early stages, apply proven resolution strategies and support richer communication among their team members.
The emphasis in the course is on the practical over the theoretical, and it provides you immediately available tools and techniques. Through hands on activities, case studies and role plays, participants will gain confidence in addressing challenging situations and turning conflict into productive work.
Learning Outcomes
After taking this course you will be able to:
Discover and Analyse: Uncover the deep roots problem of workplace conflict and differentiate between surface problems and core issues
Communication is Key: Use successful communication tactics to defuse situations, promote dialogue and achieve a positive outcome
Put disagreeing on ice Use a defined 4 step conflict resolution model for different work scenarios
Stay Polished: Keep things cool and rational during tense conversations, all while maintaining your personal stress level
Prevent Next Time: Make proactive communication and early intervention the norm among your teams
Decision Support: Decide when to fight on your own vs when to go to management or HR
Course Modules
Module 1: Understanding Workplace Conflict
Typical Australian Business office causes of workplace conflict
What distinguishes constructive disagreement from destructive conflict
Counting the cost: The toll of workplace stress and unresolved conflict on productivity and morale
Warning signs and intervention points
Module 2 The psychology of conflict
Why you get defensive in an argument
Learning styles of the colleagues, including conflict resolution techniques
A culture based approach to culturally and linguistically diverse Australian workplaces
Personal triggers and techniques for emotional regulation
Module 3: Essential Communication Skills
Techniques to help you listen for good in those ardent conversations
Asking the right kind of questions to reveal real issues
Being sensitive to non verbal communication and body language
De escalatory versus inflammatory language
Module 4: How To Quickly Resolve Any Issue using the 4 Step Resolution Process
Step 1: How to prepare and timing concerns
Step 2: Providing a safe space for discussion
Step 3: Facilitating solution focused discussions
Stage 4: Follow up to ensure sustained response
Module 5: Practical Application
Simulation exercises with typical office scenarios
Dealing with common challenges: silent treatment, aggression, passivity
Contributed by Oliver Wendell Holmes Controlling conflicts that you're part of
Documentation and the entry of third parties
Module 6: Building Conflict Resilient Teams
Establishing team agreements and guidelines for interactions
Check in practices to stop problems from escalating
Educating team members in rudimentary conflict resolution skills
Measuring success and continuous improvement
What You Will Learn
Immediate Skills:
How to have hard conversations without hurting your relationships
Keeping Your Cool When Others Get Emotional
Ways to rapidly distinguish the true causes of disputes
Strategies for discussing the situation with defensive people and prompting them to open up and communicate
Long term Capabilities:
Establishing a reputation as someone who is able to face challenges in the workplace
Developing better teamwork and more productive crew cultures
Enhancing leadership presence: conflict and confrontation skills
Decrease stress one may feel about tension in the workplace
Practical Tools:
Conversation starter questions about the tough stuff
Decision making frameworks for conflict intervention
Long term strategies to ensure the problem never happens again
Self care tools to manage stress from conflict
Course Format and Duration
Length: 1 full day (7 hours including breaks) Style: Interactive course, maximum 20 participants Materials: Participants receive a workbook, scenario cards and digital resources Venue: Melbourne CBD Parking and public transport nearby
Target Audience
This course is ideal for:
Team leaders and supervisors
Project managers
HR professionals
Those of us who work with colleagues on a regular basis
Multiple Industries New or current industry professionals seeking to enhance leadership skills
Small Business owners managing staff
No conflict resolution experience necessary
Concluding Remarks
This powerful one day workshop changes how employees deal with conflict and, with special situations like gossip, the process of transforming any potential issue from a confrontation to one of well timed resolution. By means of hands on exercises and tested frameworks, participants gain the confidence and competence to deal with workplace tensions in an engaging way.
What stands out to this programme is its emphasis on real Australian workplace situations and the tools that can be applied now. And they walk away with specific strategies, tangible tools, and a new sense of confidence to work through conflict effectively.
They are profitable because they result in transformation, not just in the immediate workplace, but also in the individuals' ability to lead, in career potential and in team effectiveness. The programme paves the way for better work environments within Melbourne's mix of Businesses from across many disciplines from the collaborative to the productive, to the cohesive.
Professional development investment: these skills positively impact every part of your working life and have a knock on effect, within your Organisation and across your career.