Conflict Resolution Training

# Conflict Resolution Training Course Outline

Melbourne Professional Development Program

## Course Overview

Imagine if all the battles that go on in the workplace — the ones you've been dreading — could become your greatest opportunities for creating stronger teams? Have you ever wondered why some leaders seem to move through workplace friction with poise while others are left watching their teams disintegrate over small differences?

This intensive dispute resolution course provides business people with proven tools they can use to easily turn day-to-day discord into meaningful and productive collaboration. Based on true to life situations that take place in all walks of Melbourne Business life, you will acquire confidence to address conflict before it creates bigger problems, and learn to manage that sometimes difficult conversation that can harm or heal workplace relationships.

The training incorporates conflict resolution methods, based on best practices and participants get to try it out and take the thing with them that they put their hand to implement on the return to their work.

## Learning Outcomes

At the end of this training, participants will be able to:

### Conflict Identification and Early Intervention

Identify the alarm signs of workplace conflict before it gets out of hand

Implement preventive measures to resolve tensions within team processes

Develop systematised conflict assessment tools and methods

### Communication and De-escalation Mastery

Model active listening skills to de-escalate emotional incidents.

Use neutral language patterns that will not evoke defensive reactions

Use frameworks of dialogue to improve conflict conversation quality

### Collaborative Problem-Solving

Narrow the gap, resolve issues, and negotiate win-win solutions through interest based negotiation

Mediate situations of disagreement to both parties satisfaction

Introduce techniques to deal with the root causes of problems as opposed to just the symptoms that emerge in face to face interaction.

### Personal Conflict Style Awareness

Identify specific responses and triggers to conflict for individuals

Match the type, deal with different types appropriately, communication styles and conflict style to the right approach.

Learn ways of self regulation and take the pressure off themselves.

### Relationship Repair and Trust Building

Execute post conflict relationship restoration processes

This will also create protocols for communication on a regular basis to eliminate future problems.

Create and maintain psychologically safe space to have open discussion.

## What You Will Learn

### Session 1: You need to understand why conflict arises in the workplace

Valuing conflict as a normal part of Business expansion

Discovering the five main conflict styles and how they're used

Sketching your individual response to conflict

Understanding the distinction between constructive debate and destructive disagreement

### Session 2: Detection and Prevention at an Early Age

Reading the room and "stress indicators:"

Proactive intervention strategies

Developing team norms to ward off typical disputes

Building cultures of open communication

### Topic 3: De-escalation and Emotional Regulation

Physiological responses to challenge and coping parties

Phraseology that soothes rather than exacerbates situations

Self control of your own emotional reactions to stress

Tools to help others manage their own emotions in conflicts

### Session 4: Structured Conflict Conversations

The PEACE model of difficult conversations

Transitioning from positions to interests in negotiations

Controlling multi party conflicts and group dynamics

Documentation and follow up protocols

### Session 5 Problem Solving and Putting Solutions into Practice

Innovative methods for solving convoluted work related problems

Building consensus among diverse stakeholders

Implementation planning and accountability measures

Success indicators and conflict prevention

### Session 6 Advanced thinking, scenarios and Leadership

Dealing with conflicts of power and authority

Managing conflict with between teams or departments.

Dealing with persistent problem behaviours

Providing coaching to others in conflict resolution techniques

## Training Methodology

Case study analysis and role playing complement peer learning in interactive workshops. Navigating various conflict resolution scenarios in scenario based learning, participants will explore how they would have addressed real life situations in Victorian SMEs, learn ways of using techniques in safe environments and receive individual feedback on their approach to resolving conflicts.

All courses come with take home resources, action planning templates and reinforcement support materials to help participants apply their learning in the weeks that follow.

## Concluding Remarks

How much shift there would be in your work place if every team member was confident in their ability to deal with conflicts positively? This powerful conflict resolution course changes fundamentally the Australian professional approach to workplace tensions: from denial or explosion, to engagement and resolution.

Belief: Participants return with pragmatic tools, heightened self knowledge, and a sense that they can transform workplace friction into ways of collaborating better. There's no one off curative solution here, the health and success of team dynamics, the shared culture of an Organisation, are only going to be improved by prevention, early intervention and proactive relationship management.

The ROI of investing in conflict resolution skills is less talented employees walking out the door, increased productivity, a stronger sense of team unity and a more positive workplace where differences aren't seen as a liability but rather a strength.